Terms of Service

By using our website or services, or placing an order for customized products with Beyond Your Branding, LLC, whether through our online store, by email, or by phone, you agree to the terms and conditions outlined below. Our services are intended for business customers.

A quote request submitted through this site is not an order and does not create any obligation on either side. We confirm pricing, artwork, and delivery dates with you before you pay.

1. Custom Product Orders. Once an order for custom products is placed, it is immediately sent to production, where components, raw materials, blank apparel, and other necessary items are sourced and sent to our decoration facility or fulfilled by one of our many print partners across North America.

2. Cancellation Policy. Due to the nature of custom products, we cannot always cancel an order once it has been placed. The scope of sourcing materials and starting the production process makes cancellations challenging. If a cancellation is possible, it may be subject to a 50% restocking fee and additional cancellation fees.

3. Design Approval and Artwork Requirements. Customers must submit print-ready artwork files in the appropriate format for production. Vector files are required for most printing methods, while raster images for large-format printing must be at least 300 DPI at the final print size. Acceptable formats include AI, EPS, SVG, PDF (vector-based), PSD, TIFF, and high-resolution PNG/JPG (300 DPI for large format only). For detailed requirements, see our Artwork Guidelines.

If submitted artwork requires conversion or retracing (for example, JPG or PNG to scalable vector format), this is billed at $50 per hour with a $50 minimum. We notify you if the cost will exceed the minimum before proceeding. Vector artwork cleanup, conversion, and outlining are billed at the same rate, with a minimum of $25, depending on complexity.

We are not responsible for issues related to low-quality artwork, incorrect color conversions (for example, RGB to CMYK, Pantone, or spot color), or improperly formatted files that do not meet our specifications. For non-print-quality conversions we do our best to match the proper values using Pantone conversions, but colors will not always match what is shown on a screen.

4. Quality Assurance. We stand behind our products 100%. If a product is found to be defective, such as missing components or damaged products, contact us directly for a replacement or credit.

5. Delivery Dates. We always strive to meet your deadlines; however, during peak times such as holidays, carriers may not always deliver ground shipping orders on time. We recommend selecting expedited shipping options during these periods to ensure timely delivery.

6. Force Majeure. Beyond Your Branding, LLC is not responsible for delays or failures in performance resulting from acts of God, such as natural disasters, pandemics, government restrictions, regional wars, or other circumstances beyond our control.

For complete details on our return process, quality guarantee, and resolution procedures, see our Return Policy.

7. Product Defects and Returns. If a defect results from manufacturing or printing, we will replace the product. Clients must report defects within 72 hours of receipt by emailing info@beyondyourbranding.com with photos of the issue. Returns are accepted within 30 days unless otherwise specified; if a return is required, the package must be made available for UPS or FedEx pickup. We do not accept returns for incorrect artwork, low-quality artwork, incorrect quantities, or late deliveries.

8. Expedited Orders. Rush orders are non-refundable unless the carrier delivers a defective product or fails to deliver. Turnaround begins upon written proof approval; verbal approvals are not accepted.

9. Customer Supplied Artwork. We are not responsible for errors in artwork provided by customers, including typos, incorrect dates, or design flaws not caught before submission.

10. Color Proof Accuracy. Due to variations in proofing and printing processes, final printed colors may differ slightly from proofs. We are not responsible for minor color discrepancies.

11. Artwork Adjustments. To ensure the highest quality of the final product, our production team may make adjustments to customer artwork, such as changes to line spacing to prevent fills, or in the case of embroidery, adjusting thickness or changing fonts as necessary to keep text legible. These adjustments are an industry standard.

12. Overruns and Underruns. Due to the nature of the production process, there may be a variance of plus or minus 5% in the quantity delivered. This is an industry standard, and final invoices may be adjusted accordingly. Requesting an exact quantity may require an additional charge.

13. Intellectual Property Rights. By placing an order, you confirm that you have full rights to use any graphics, images, logos, trademarks, or other content provided for production, and that their use does not infringe on any intellectual property rights. We are not responsible for verifying intellectual property rights in materials you provide.

14. Use of Trademarks and Brand Logos. Our website may display third-party logos, trademarks, and brand names: to accurately describe relationships with current or past customers, in product examples and mockups for illustrative purposes, and when describing products we distribute or customize. Such references do not imply sponsorship, approval, or endorsement by the trademark owners.

15. Indemnity. You agree to indemnify, defend, and hold Beyond Your Branding, LLC, its partners, affiliates, subsidiaries, and suppliers harmless from any liability, loss, claim, or expense resulting from a violation of these terms, including claims arising from the improper use of trademarks, copyrighted materials, or other protected intellectual property.

16. Respect for Intellectual Property Rights. If you believe your brand is displayed incorrectly, requires an update, or should be removed, contact us at info@beyondyourbranding.com and we will review the request and take appropriate action in a timely manner.

17. Acceptable Use. You may use this site to learn about our services, view our work, and request quotes. You agree not to misuse the site, including by interfering with its operation, attempting to access systems you are not authorized to use, or submitting false or misleading information through our forms.

18. Site Content. The content of this website, including text, images, and our logos, belongs to Beyond Your Branding, LLC and may not be reproduced without permission. We work to keep the information on this site accurate and current, but it is provided as is, without warranties of any kind.

19. Limitation of Liability. Beyond Your Branding, LLC is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services, or for the cost of procurement of substitute products or services.

20. Governing Law. These terms and any disputes arising from them are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of laws principles.

21. Amendments. Beyond Your Branding, LLC reserves the right to amend these Terms of Service at any time. Updates will be posted on this page with a revised effective date.

22. Right of Refusal. We reserve the right to refuse service or products to any person or organization.

For information about how we collect, use, and protect your personal information, see our Privacy Policy.

We do not sell or rent your personal information to third parties. Your information may be shared with our fulfillment partners solely for the purpose of processing and shipping orders.

If you have questions about these Terms of Service, you may contact us at info@beyondyourbranding.com or (480) 205-7830.